At Skin Ovara, we take pride in the quality of our skincare products. However, if you receive a damaged or incorrect item, we’re here to help.
🕒 You must notify us within 3 days of receiving your order to be eligible for a return or refund.
Please note the following terms:
1. Eligibility for Return or Refund
- Only items that are damaged, defective, or incorrect upon delivery are eligible.
- Products must be unused, unopened, and in their original packaging.
- Due to hygiene standards, we do not accept returns or exchanges for opened or used products.
2. How to Request a Return or Refund
- Contact us at [email protected] within 3 days of receiving your order.
- Include your order number, clear photos of the damaged item(s), and a description of the issue.
- Once reviewed and approved, we will provide return instructions (if applicable) or process a refund.
3. Refund Method
- Refunds are typically issued within 7–10 business days after approval.
4. Non-Returnable Items
- Items not reported within 3 days of delivery.
- Opened or used products.
- Items returned without prior communication.
If you have any questions about our Return and Refund Policy, feel free to reach out to us at [email protected]. We’re here to ensure you have a smooth and satisfying experience with Skin Ovara.